As a reputable pre-owned smartphone provider in New Zealand, Mobile Guru takes careful measures to ensure that the device is functioning properly with our 72-point check software tests. Our warranty covers all faults and issues that may arise in your device within the specified warranty period. However, any physical and water damage caused by the user is not included in the warranty. Moreover, unauthorised third party repairs will void your warranty. Mobile Guru cannot warrant battery performance to meet brand new manufacturer performance or capacity claims.

The coverage of the warranty begins from the day you receive your device and will be valid up till the very last day of the warranty period. There are different durations of the warranty period for smartphones of different conditions. Devices under "Mint" or "As New Condition" have a warranty period of 24 months. If the phone is labelled as "Ex-demo" or "Like New" condition, the device is covered from damages for a duration of 12 months. Our warranty covers the phone for 6 months when a smartphone is in "Used" condition.

Do you have some more queries regarding your mobile phone’s warranty? Don’t worry, our team at Mobile Guru is here to support you. Our dedicated customer support staff is always ready to clarify your query and provide valuable solutions. If you have any issues with your device, please give our friendly team a call on 1300 36 2017 or drop us an email at hello@mobileguru.co.nz.